Role: Executive – IT
Experience required: 02 Years +
Job Location: Mumbai
No. of Positions: 1 No
Employment Type: Full-time
Qualification: Graduate / Post Graduate/Diploma from a reputed University in the field of computer science or Networks.
Mandatory Skill-Sets:
- Outstanding oral and written communication skills
- Analytical and problem-solving skills.
- Superior customer service and support skills.
- Excellent knowledge of MS Excel, Word & PPT.
Roles & Responsibilities:
- Escalating IT issues to the IT manager where necessary
- Responsible for managing backups.
- Diagnosing and resolving technical issues
- Undertaking small- to medium-sized IT projects as instructed by the IT manager
- Providing desktop and server support
- Supporting and maintaining MS Server/Desktops, MS Exchange/related software’s, Anti-Virus Server, Wi-Fi Routers and Firewall.
- Maintaining Network Infrastructure.
- Setting up and configuring new laptops and desktops.
- Installing authorized software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops.
- Fault finding to laptops and desktops
- Reporting faults and maintaining logs on servers, desktops and laptops.
- Ensuring all logs for equipment and users are maintained
- Setting up and configuring new core servers
- Setting up and maintaining of AD Server / DHCP with user Policies.
- Creating purchase requisitions for IT hardware/software.
- Ensuring licensing for all software purchased is recorded and maintained.
- Exchange server mailbox maintenance including archiving mailboxes.
- Setting up new users and disabling expired accounts in accordance with HR requirements
- Single point of contact for end user to receive support and maintenance for computers and network system.
- Diagnose and quickly resolve a wide range of Windows / Mac applications and networking problems to help minimize downtime
- Ensuring that a high level of customer service and support is provided to all internal and external customers.
- Familiar with MS Excel to update various MIS Reports as required by IT Manager
Salary: As per company standards.
Travel: Candidate should be flexible and ready to travel anywhere.
